Phone

+92 333 7520464

Address

Plot no 535 sector 7A korangi industrial

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the products you receive match the images displayed on our website as closely as possible. However, please keep in mind that slight variations may occur due to factors such as lighting, screen resolution, and manufacturing processes. If you have any concerns about the product you receive, please don't hesitate to reach out to our customer service team, and we'll be happy to assist you.

How can I return an item?

Returning an item is easy! Here's a step-by-step guide:

  1. Initiate the Return: Log in to your account on our website and navigate to your order history. Find the order containing the item you wish to return and select the option to initiate a return.

  2. Select Reason for Return: Let us know why you're returning the item. Whether it's due to size, color, or any other reason, your feedback helps us improve our products and services.

  3. Print the Return Label: Once your return request is approved, you'll receive a return label via email. Print this label and attach it securely to the package containing the item you're returning.

  4. Pack the Item: Place the item you're returning back in its original packaging, if possible, and ensure it's in a resalable condition.

  5. Ship the Item: Drop off the package at your nearest postal service or arrange for a pickup, depending on the return label instructions.

  6. Track Your Return: Keep an eye on your return shipment using the tracking number provided with the return label. Once we receive the item, we'll process your refund or exchange as per your request.

If you have any questions or need assistance with the return process, don't hesitate to reach out to our customer support team. We're here to help make your return experience as smooth as possible!

Will you restock items indicated as “out of stock?”

We understand how frustrating it can be when an item is out of stock. While we can't provide specific restocking dates for individual items, we continuously monitor demand and strive to replenish popular products as quickly as possible.

To stay updated on restocks, you can:

  1. Join the Waitlist: If available, you can sign up to receive notifications when the item is back in stock.
  2. Check Regularly: Keep an eye on our website, as we frequently update our inventory.
  3. Contact Customer Support: If you have a particular item in mind, feel free to reach out to our customer support team. They can provide more information and assist you in any way possible.

Thank you for your patience, and we apologize for any inconvenience caused by items being out of stock.

Where can I ship my order?

We offer shipping to various locations depending on our shipping policies. Typically, during the checkout process on our website, you'll be prompted to enter your shipping address. This is where you can specify where you want your order to be shipped.

Ensure to provide accurate and complete shipping information, including your street address, city, state or province, postal or ZIP code, and country. Double-check this information before finalizing your order to avoid any delays or issues with delivery.

If you have any specific questions about shipping destinations or need assistance with your order, feel free to contact our customer support team. We're here to help!

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